“Perfectionism Rarely Begets Perfection, Or Customer Satisfaction - Only Disappointment.”
There is a mid-point that must be found somewhere between delivering perfection and avoiding customer disappointment. Given a set of business constraints, you need to find this balance point or “Sweet Spot” where you maximize customer satisfaction while still being profitable. There are many proven practices that can be put into play for developing a successful customer satisfaction program.
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Our Customer Satisfaction Services
"The business objective of building Customer Satisfaction within our Market Sensing service offering includes best-practices in running customer satisfaction initiatives such as the net promoter score survey, gathering enhancement requests, along with methods used in the discovery of hidden customer needs.
Social Marketing is a great tool for developing a good sense of you market, and identifying ways to increase customer satisfaction. This is extremely important to your ability to collect revenues and reduce operational costs.